I've purchased Twonky 7.0 Special - but where is the key?

General discussion about the media server. Feature requests. Hints, tips and tricks.
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Swiftie
Posts: 11
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AV Hardware: SONY BluRay

I've purchased Twonky 7.0 Special - but where is the key?

Post by Swiftie » Sat Apr 14, 2012 4:35 pm

Having purchased Twonky 7 Special , I received an email with two attachments, and a PayPal order confirmation. Neither seem to contain a key.

If I ask for the key to be re-sent to my email address, I'm told that my email address (steve.j.swift@gmail.com) is "invalid", yet I can see the product in my account (when I can find my way to the relevant page; I can't repeat that trick at the moment, probably due to the stress that I feel).

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Swiftie
Posts: 11
Joined: Tue Mar 27, 2012 9:31 pm
AV Hardware: SONY BluRay

Re: I've purchased Twonky 7.0 Special - but where is the key

Post by Swiftie » Sun Apr 15, 2012 9:43 pm

So far I've solicited one private reply. I'd love to answer that privately, but that facility doesn't seem to exist (for me, at least).

So, I'll respond in publlic: With gmail, that isn't a problem.

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phibertron
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Re: I've purchased Twonky 7.0 Special - but where is the key

Post by phibertron » Mon Apr 16, 2012 12:32 am

Its the weekend so, you probably have better luck on monday
Plus this forum is not the official tech support
Its more of a a community thing, of which twonky is inlvolved,but...

The site listed in the upper right side of the this site, its the official site
and then there is contacting tech support directly
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

User avatar
phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
x264
ffmpeg
mencoder

Tagging
======
mp3tag

Re: I've purchased Twonky 7.0 Special - but where is the key

Post by phibertron » Tue Apr 17, 2012 1:59 am

They just posted this

http://community.twonky.com/twonky/topi ... 13_16_2012
License Key Issues - April 13-16, 2012

We are currently experiencing an issue with our license key creation for new customers.

If you have purchased a license key in the past few days and have not yet received it, you will still receive your license key once we have solved our technical difficulties.

We apologize for any inconvenience. We are aware of the issue and are working to solve it as quickly as possible and will update you as this situation progresses.

Thank you for your patience.
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

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