Twonky Forum

Suddenly, Twonky 7.0.5 cannot play any of my videos; it just says "File could not be found".
I've traced the cause for this to the following entries in the log:
07/19/12 19:49:30:406 [Trace] - LOG_HTTP: HTTP_send_receive : next locate handler for the request (type 2=HEAD)
07/19/12 19:49:30:406 [Info] - LOG_HTTP: http_file_filecache_open : file C:\Documents and Settings\All Users\Documents\My Pictures\Twonky\ZA\L\S\Videos\xxxxxxxxxxxxxxxxxxx.mp4, id /O0$3$27I3735558.mp4 in database but not accessible
07/19/12 19:49:30:406 [Info] - LOG_DB: db_get_ifo_uri_for_object : searching for IFO file for object 0$3$27I3735558.mp4
07/19/12 19:49:30:406 [Info] - LOG_DB: db_get_ifo_uri_for_object : no IFO file found
07/19/12 19:49:30:406 [Info] - LOG_HTTP: HTTP_send_header : sending HTTP/1.1 404 Not Found

I've replaced the filename with a bunch of xxx's but the problem is the directory. My videos are all under I:\Videos and this was working until recently.
There is a C:\Documents and Settings\All Users\Documents\My Pictures\Twonky but it is empty. And why would it look for a video file in "My Pictures"

In fact, none of my media files are under C:\Documents and Settings\... how can I persuade Twonky to look where I told it to?

the web interface config section for sharing should list the appropriate shares yo uhave defined

you can check the twonkyserver.ini to verify this
or you can run an rpc call to verify it
it should show what is in the twonkyserver.ini

Thanks for a most informative reply!

I didn't check the ini before finding the cause of the problem, but the web interface was showing my chosen directories.
I did a "Reset to Defaults" and entered my directories again.

This changed the symptoms; the TV no longer reported "File not found", but it hung without displaying the video (but it did identify "Dolby Digital" for the sound on some videos, so something was being communicated).

Then I remembered that I didn't use the Twonky Server directly from my TV, but from the attached BluRay player, which has better facilities. I tried the BluRay player, and all was well.

I can't say if I'd have avoided the problem altogether if I'd been using the BluRay player from the outset.