Purchasing a licence

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liverpoolkopkings
Posts: 2
Joined: Tue Aug 12, 2014 4:10 pm
AV Hardware: Samsung smart TV and DNS-320L

Purchasing a licence

Post by liverpoolkopkings » Tue Aug 12, 2014 4:21 pm

Yesterday 11/08/2014, I purchased a twonky server licence. However even if paypal sent the acknowledgment, and the twonky website said the order was being processed, no further contact was made via email.

I should think that something purchased online, and to delivered electronically, would normally take less than 24 hrs to process.

Anyone encountered the same problem?

How long does it normally take for twonky to deliver the licence?

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phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
x264
ffmpeg
mencoder

Tagging
======
mp3tag

Re: Purchasing a licence

Post by phibertron » Tue Aug 12, 2014 11:31 pm

I would contact the parent company
http://www.pv.com/contact-us/
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

liverpoolkopkings
Posts: 2
Joined: Tue Aug 12, 2014 4:10 pm
AV Hardware: Samsung smart TV and DNS-320L

Re: Purchasing a licence

Post by liverpoolkopkings » Thu Aug 14, 2014 4:36 pm

Yeah already done that, wrote to 4 different email addresses, Eventually one answered saying my invoice was reesent and now I have my licence.

They also said that I should check my spam folder, something that I do everytime I purchase online anyway. However there was nothing there from day 1. Anyway happy chappy now.

I used

e5paypalEURGmbhCS@digitalriver.com
sales@pv.com
support@pv.com
support@twonky.com
help@twonky.com

Address that worked for me was help@twonky.com

User avatar
phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
x264
ffmpeg
mencoder

Tagging
======
mp3tag

Re: Purchasing a licence

Post by phibertron » Thu Aug 14, 2014 7:00 pm

Good to hear that it was resolved
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

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