Twonky Server License Key

General discussion about the media server. Feature requests. Hints, tips and tricks.
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decado
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Twonky Server License Key

Post by decado » Mon Sep 29, 2014 12:40 pm

Hi,

Apologies if this is in the incorrect place. I looked around prior to posting but there didn't seem to be anywhere for support issues.

I purchased Twonky Server on Saturday evening (27/09/2014) and as of yet have still not received my license key. It seemed to give an error upon purchase which indicated that license key generation had failed, I am also getting errors if I request a lost license key against my email address.

I've raised a support call via the Zendesk, however nothing has moved on that since I raised it yesterday. Of course I'm keen to get this up and running ASAP and this delay is frustrating.

Is there anywhere where I can perhaps try to fasttrack the support process?

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phibertron
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Re: Twonky Server License Key

Post by phibertron » Mon Sep 29, 2014 3:40 pm

viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

_decado_
Posts: 1
Joined: Mon Sep 29, 2014 7:55 pm
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Re: Twonky Server License Key

Post by _decado_ » Mon Sep 29, 2014 8:00 pm

Thanks for the reply @philbertron. I've contacted both and am awaiting any sort of reply.

I would have responded from my original account, however it appears for posing this query that account has now been perma-banned. Is this normal forum behaviour here?

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phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
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Re: Twonky Server License Key

Post by phibertron » Mon Sep 29, 2014 8:01 pm

Ill take a look at your account banning issue
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

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phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
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ffmpeg
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Tagging
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mp3tag

Re: Twonky Server License Key

Post by phibertron » Mon Sep 29, 2014 8:05 pm

your original account is now unbanned
it must have gotten banned by accident when the admins were dealing with the spam bots
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

cheechy
Posts: 2
Joined: Tue Oct 07, 2014 5:19 pm
AV Hardware: Ubuntu server 14.04 LTS VM running on HP microserver.

Re: Twonky Server License Key

Post by cheechy » Tue Oct 07, 2014 5:26 pm

Hi Sorry to hijack a little but didn't want to start another thread no license keys!

I bought Twonkyserver in 2011 and just rebuilt Ubuntu server from 12.04 to 14.04 via fresh install (not upgrade). Whilst Twonky is running it seems to think my license key is already in use.

I've rebooted the VM as suggested but its still coming back with the message "key is in use".

Quite frustrating can anyone suggest how I resolve?

Thanks.

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phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
x264
ffmpeg
mencoder

Tagging
======
mp3tag

Re: Twonky Server License Key

Post by phibertron » Tue Oct 07, 2014 6:23 pm

you will need to contact twonky to have it reset
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

cheechy
Posts: 2
Joined: Tue Oct 07, 2014 5:19 pm
AV Hardware: Ubuntu server 14.04 LTS VM running on HP microserver.

Re: Twonky Server License Key

Post by cheechy » Tue Oct 07, 2014 7:20 pm

Thanks - dont suppose you may be able to suggest some email addresses they will respond to?

edit: apologies just noticed you've done that above. Will give these a go.

User avatar
phibertron
Posts: 1566
Joined: Sun Jan 30, 2011 5:52 pm
AV Hardware: Hardware
========
WHS - HP Ex495
PS3
XBOX 360
iTouch - Gen 2 and Gen 3
PSP - 3000

Encoders
========
Handbrake
x264
ffmpeg
mencoder

Tagging
======
mp3tag

Re: Twonky Server License Key

Post by phibertron » Tue Oct 07, 2014 8:56 pm

also, this one support@pv.com
viewtopic.php?f=2&t=10627
viewtopic.php?f=2&t=9353
viewtopic.php?f=2&t=9408
viewtopic.php?f=2&t=9416
viewtopic.php?f=2&t=9424
viewtopic.php?f=2&t=9364
viewtopic.php?f=2&t=9497

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