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Bad Pool Header Error

Posted: Mon May 06, 2019 10:56 am
by uppityvug
I have a user that is receiving a Bad_Pool_Header error in Windows 7 Pro. After booting up anywhere between 5 and 30 minutes his computer will blue screen with the error. Yesterday he installed a Microsoft VPN which he removed and did not help with the error. This morning he tried to install Vision and it locked up halfway into the install. He uninstalled Vision and removed the Vision entries from the registry. It is still blue screening. I have pasted the error that is returned below and attached a screenshot of the blue screen. Any help with this error will be much appreciated. Also it does not blue screen in safe mode.

Re: Bad Pool Header Error

Posted: Mon May 06, 2019 10:56 am
by ultrasoundutility
uppityvug wrote:
Mon May 06, 2019 10:56 am
I have a user that is receiving a Bad_Pool_Header error in Windows 7 Pro. After booting up anywhere between 5 and 30 minutes his computer will blue screen with the error. Yesterday he installed a Microsoft VPN which he removed and did not help with the error. This morning he tried to install Vision and it locked up halfway into the install. He uninstalled Vision and removed the Vision entries from the registry. It is still blue screening. I have pasted the error that is returned below and attached a screenshot of the blue screen. Any help with this error will be much appreciated. Also it does not blue screen in safe mode.


We did last known configuration. I think I may have had that work 2 of 100 times. Of course it did not work. We did a restore point from a day ago, but it did not work. We are going to try one from 7/23 and see what happens.

Re: Bad Pool Header Error

Posted: Mon May 06, 2019 10:57 am
by vehicularenchanted
This almost always caused by a bad driver -- the system restore will probably take care of it. Updating (or removing) any non-Microsoft drivers can fix it. If you want to go deeper and isolate the problem driver you can use the built-in driver verifier tool -- this may also help in case it's failed hardware. bad pool header