Just how bad are support?

[scorp888]

I see little replies to peoples requests for help.

7 days later after a forum post, and 3 emails later, I've heard nothing from Twonkyvision.

Is this normal?

[Magyarock]

There seems to be no support at all.
At this moment I can only advise not to buy this product if you expect good support and a good working piece of software.

[scorp888]

I've got Connect 360, which works fine, but only for Xbox 360, not my photo frames.

I've looked at Media Tomb on osx, but can't get it working.

I don't mind spending the money, but it must work, as I need to get it working on 4 picture frames!

So 4 x licenses.

[edrikk]

Uhm, unless your picture frames are the Media Servers, there is no need to buy 4 licenses because you have 4 Clients recieving data from Twonky.

[scorp888]

4 different macs, 4 different streams.

2 landscape, 2 portrait.

[Magyarock]

I think Twonky is loosing the support from their users. Many people who participate in the beta email-list ask to be removed

from this list. And the people at Twonky do nothing. It seems they don't care about us anymore.

[ktjensen]

Support is via EMAIL ONLY as has been posted numerous times. Are people saying that they are getting no feedback from EMAIL requests for help? I got responses to my requests for help via email.