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Just how bad are support?

Posted: Fri Jun 06, 2008 3:33 pm
by scorp888
I see little replies to peoples requests for help.

7 days later after a forum post, and 3 emails later, I've heard nothing from Twonkyvision.

Is this normal?

Re: Just how bad are support?

Posted: Sat Jun 07, 2008 10:46 am
by Magyarock
There seems to be no support at all.
At this moment I can only advise not to buy this product if you expect good support and a good working piece of software.

Re: Just how bad are support?

Posted: Mon Jun 09, 2008 3:19 pm
by scorp888
I've got Connect 360, which works fine, but only for Xbox 360, not my photo frames.

I've looked at Media Tomb on osx, but can't get it working.

I don't mind spending the money, but it must work, as I need to get it working on 4 picture frames!

So 4 x licenses.

Re: Just how bad are support?

Posted: Mon Jun 09, 2008 7:04 pm
by edrikk
Uhm, unless your picture frames are the Media Servers, there is no need to buy 4 licenses because you have 4 Clients recieving data from Twonky.

Re: Just how bad are support?

Posted: Mon Jun 09, 2008 7:51 pm
by scorp888
4 different macs, 4 different streams.

2 landscape, 2 portrait.

Re: Just how bad are support?

Posted: Mon Jun 09, 2008 9:38 pm
by Magyarock
I think Twonky is loosing the support from their users. Many people who participate in the beta email-list ask to be removed

from this list. And the people at Twonky do nothing. It seems they don't care about us anymore.

Re: Just how bad are support?

Posted: Thu Jun 12, 2008 2:15 pm
by ktjensen
Support is via EMAIL ONLY as has been posted numerous times. Are people saying that they are getting no feedback from EMAIL requests for help? I got responses to my requests for help via email.