Licence Key problems.

General discussion about the media server. Feature requests. Hints, tips and tricks.
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Frank Schulze
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Licence Key problems.

Post by Frank Schulze » Sun Nov 01, 2009 8:57 am

I bought the license key in august 2008. I´m running twonky 4.4.17 and this morning I got the message that this license key is already in use. I reported this to the support team, but I´ve heard you get little help from there.

Any ideas what I can do?

Frank

chrissi099
Posts: 7
Joined: Thu Aug 11, 2005 6:28 am

Re: Twonky license key expired after one year

Post by chrissi099 » Sun Nov 01, 2009 9:40 am

Hi Frank
Same here (but License was valid for more than 2 years. I think, there's a server problem :(
Hope, the will solve it soon!

Christian

gxa977
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AV Hardware: Asus Eee Box running Windows XP
Pure Evoke Flow radio

Re: Twonky license key expired after one year

Post by gxa977 » Sun Nov 01, 2009 9:42 am

Coincidence?

This also happened to me today 01 Nov 2009. I am running Twonky Media Server 5.0.61. It was working fine yesterday, but today the message "This key is already in use by another instance of the server" is displayed on the Server Status page of the server's web interface. However, there is no other instance of the server running. I acquired the licence key with my Pure Evoke Flow radio in May 2009.

I will try my luck with the Support team.

Greg

Xervios
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Re: Twonky license key expired after one year

Post by Xervios » Sun Nov 01, 2009 10:12 am

Same Problem with my TwonkeyMedia Server. Must be a global problem

olasahl
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AV Hardware: Twonky 4.4.18, PS3

Re: Twonky license key expired after one year

Post by olasahl » Sun Nov 01, 2009 10:23 am

Same here, licence being used by another instance of the server. My PS3 won't find any files in the server library. Hope they will give some solution do this asap.

giosasha
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AV Hardware: Philips NP2900

Re: Twonky license key expired after one year

Post by giosasha » Sun Nov 01, 2009 10:24 am

Same Problem with my TwonkeyMedia Server
Ale

chrissi099
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Joined: Thu Aug 11, 2005 6:28 am

Re: Twonky license key expired after one year

Post by chrissi099 » Sun Nov 01, 2009 10:34 am

That's the problem, if licensing depends from (one?) server in internet.

Maybe they will now think of a new license model depending on customers hardware, no depending on manufacturers server...

Regards, Christian

MaikBoenig
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AV Hardware: Twonky Media Server

Re: Twonky license key expired after one year

Post by MaikBoenig » Sun Nov 01, 2009 10:58 am

Same here, only that I bought the Twonky Server 4 weeks ago.

schenkmi
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AV Hardware: Win7

Re: Twonky license key expired after one year

Post by schenkmi » Sun Nov 01, 2009 11:07 am

Same problem here with TMS 5.1

Mastiha
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Re: Twonky license key expired after one year

Post by Mastiha » Sun Nov 01, 2009 11:08 am

Ditto

sommerfee
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AV Hardware: The server is a Toshiba Tecra8200 running Windows 2000, using TwonkyMediaServer 5.1. As client I use Leia DS, as renderer a Linn Sneaky DS.

Re: Twonky license key expired after one year

Post by sommerfee » Sun Nov 01, 2009 11:13 am

Same here, "This key is already in use by another instance of the server", using TMS 5.1.

So no music today... :cry: :oops:

helle51
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AV Hardware: Panasonic Plasma TV

Re: Twonky license key expired after one year

Post by helle51 » Sun Nov 01, 2009 11:14 am

funny, i bought the license key 10 minutes ago. after configuring server it says "license key already in use".

sommerfee
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Joined: Sun Nov 01, 2009 11:11 am
AV Hardware: The server is a Toshiba Tecra8200 running Windows 2000, using TwonkyMediaServer 5.1. As client I use Leia DS, as renderer a Linn Sneaky DS.

Re: Twonky license key expired after one year

Post by sommerfee » Sun Nov 01, 2009 11:22 am

BTW: https://buy.twonkymedia.com/ContactUs.aspx does not work here, too:

"You are not authorized to view this page"

monkeyhands
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Joined: Sat Sep 02, 2006 4:13 pm

Re: Twonky license key expired after one year

Post by monkeyhands » Sun Nov 01, 2009 11:27 am

Same problem here!
I have 2 really old keys, both legit, neither work.

Twonkyvision 4.4 running on a hacked linkstation.
Last edited by monkeyhands on Sun Nov 01, 2009 12:07 pm, edited 1 time in total.
Reality (n), Something that happens when you are not playing video games.

scutty
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Re: Twonky license key expired after one year

Post by scutty » Sun Nov 01, 2009 11:33 am

I'm running 4.4.3.1 and have been for a couple of years now then suddenly after midnight last night/this morning it stopped working, gave me the same "This key is already in use by another instance of the server." message.

Mailed support, nothing back yet.

Any ideas anyone?
Scutty

gmahoney
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Joined: Thu Dec 06, 2007 3:15 am

Re: Twonky license key expired after one year

Post by gmahoney » Sun Nov 01, 2009 11:34 am

I just experienced the same problem. And it is a little disheartening to see that the website listed as the official support channel fails to load!

In my case, the NAS that was running Twonky was having major DHCP issues and got assigned a new IP 3 times in an hour.
After that, twonky started saying the license was already in use.
I read on another post somewhere that power cycling the router resolved the issue. But this did not work for me.

DrVirvar
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Re: Twonky license key expired after one year

Post by DrVirvar » Sun Nov 01, 2009 11:41 am

Hi, just wanted to join the screaming!! Hope we are loud enough for them to clean this up.
I am running 4.3 on Linux, so this seems to be a real old problem......

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Briain
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Emails sent to report fault; I'd guess a server has crashed

Post by Briain » Sun Nov 01, 2009 11:57 am

Hi Folks

My 5.0.68 is still working; I wonder if one of the PV servers has fallen over? I've sent an email to Rick, Christian and Reinhard so hopefully one of them will pick it up shortly. If it's a main server that's fallen over, they'll likely be aware of it and I’d not be surprised if someone’s either already on their way to repair it, or hopefully even working on it already.

Bri
Last edited by Briain on Sun Nov 01, 2009 12:21 pm, edited 3 times in total.

mcknej01
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Re: Twonky license key expired after one year

Post by mcknej01 » Sun Nov 01, 2009 12:02 pm

Sorry, not adding anything new here,
Just posting to show that there is an army of "loyal - fee paying" Twonky users out there with no service!

scutty
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Re: Twonky license key expired after one year

Post by scutty » Sun Nov 01, 2009 12:59 pm

Brian,

Does that mean that twonky "phones home" to validate its key during normal use?

Thanks
Scutty

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Briain
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Re: Twonky license key expired after one year

Post by Briain » Sun Nov 01, 2009 1:07 pm

Yes

Yes, that's why you can only run up to three instances on your network. I think it likely communicates with the PV server when you start it up. My NAS is on all the time so that's maybe why I've not yet had a key error. I don't know how often it communicates to PV when it's on 24/7 system like mine.

The keys are logged on a server and if more than 3 instances of it occur, it kills one of them. I had to email PV when the PV server accidentally logged too may uses (I was testing beta's at the time); they deleted the info and it worked right away. That's why I'm guessing that it is likely to be one of these servers which is causing the problems.

Bri

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Briain
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Re: Twonky license key expired after one year

Post by Briain » Sun Nov 01, 2009 2:03 pm

Try restarting Twonky but without the internet connection active. Once it's running, you can restore the internet connection. My Twonky is still working, but this trick has worked for one of the chaps on the Linn forum.

Broken
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Re: Twonky license key expired after one year

Post by Broken » Sun Nov 01, 2009 2:18 pm

Oooh I am very annoyed, my TwonkyServer has also stopped working.

Yes the software phones home:

It sends GET /api/checkkey.php to www.twonkyvision.com which resolves to drsancluster1.pv.com

The current HTTP OK the response that Twonky Internet servers send back the TwonkyServer does not like it and throws up the error:

"This key is already in use by another instance of the server"

Since I am not running another instance I believe Twonky are breaking the terms of the license agreement. Either via a misconfiguration on their server or by a deliberate attempt to stop older versions working.

Whatever the reason, you can fix this by adding some dummy entries in your /etc/hosts file on the server your TwonkyServer runs on.

e.g.

10.0.0.25 drsancluster1.pv.com
10.0.0.25 www.twonkyvision.com

10.0.0.25 is just a dummy address on my network. Any address should work.

If the TwonkyServer cannot phone home it works fine.

I would recommend leaving this in place in case other issues surface in the future.

Mr Angry.

Broken
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Re: Twonky license key expired after one year

Post by Broken » Sun Nov 01, 2009 2:26 pm

Forgot to mention, it only seems to check the license on startup.

So yeah, disconnecting your Internet connection, and restarting Twonky, and then connecting back the Internet connection will also work.

Mr Annoyed

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mgillespie
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Re: Twonky license key expired after one year

Post by mgillespie » Sun Nov 01, 2009 2:32 pm

I wouldn't put a permanent block rule into place, we don't know the full ramifications of that. However as suggested, as a workaround until the server problems sorted, simply start the server BEFORE you start your networking connection.

I have emailed the PV guys, and fix should be inplace shortly.
Please note: Moderators here are voluntary and do not work for PacketVideo or Twonky, please do not attack us. Any posts are personal opinion, and may not be those of PV/Twonky.

dlaventu
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Re: Twonky license key expired after one year

Post by dlaventu » Sun Nov 01, 2009 3:53 pm

I have the same problem here, was working fine yesterday, I'm in quebec/canada, is it possible this have something to do with the time change this morning?

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mgillespie
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Location: UK

Re: Twonky license key expired after one year

Post by mgillespie » Sun Nov 01, 2009 4:01 pm

OK, locking topic. too many angry people. You have a temporary workaround until the server(s) are reset. Also edited the subject so other users may find this thread and the solution.
Please note: Moderators here are voluntary and do not work for PacketVideo or Twonky, please do not attack us. Any posts are personal opinion, and may not be those of PV/Twonky.

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