License key problems

General discussion about the media server. Feature requests. Hints, tips and tricks.
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Twonky_Rick
Posts: 3816
Joined: Wed Nov 19, 2008 1:59 am
AV Hardware: Samsung 650 Series TV (2010), 4.5TB HP MediaSmart server with 100,000 songs, 5) AT&T U-Verse STB, CE form-factor Media Center PC and 6 other networked PCs running TwonkyManager, 2 Sonos ZP80, Sonos S5 speaker, Apple TV (running XBMC), Roku Soundbridge, X-Box 360, Sony PS3, Kodak 10" Wireless Photo Frame, iPhone with PlugPlayer software, Sonos CR-100.
Location: San Diego
Contact:

License key problems

Post by Twonky_Rick » Sun Nov 01, 2009 7:05 pm

In the process of switching over to a new e-commerce provider this weekend, something happend to our license key validation server. This is causing all the key issues being reported today. We are aware of this problem and working on a solution right now. As soon as I have an update on this problem I will post it here.

We're truly sorry for this inconvienience.

- Rick
Follow me on Twitter! mostlytech1
Checkout my blog: http://mostly-tech.com/

san
Posts: 65
Joined: Fri Sep 25, 2009 1:57 pm
AV Hardware: WD My Worldbook (WhiteLight Edition)
Location: Center Italy

Re: License key problems

Post by san » Sun Nov 01, 2009 8:13 pm

Hi Rick,
in effect this morning i write to your technical assistance 'cause my server give the 'license used by other istance of the server" message since yesterday s evening.
The trick for all the forum, meantime you work for solution, is:
if your home router support the function, configure it to avoid the access to the internet from your twonky lan address

my linksys support this type of configuration, and so my twonky nas still works!
Sante

Twonky_Rick
Posts: 3816
Joined: Wed Nov 19, 2008 1:59 am
AV Hardware: Samsung 650 Series TV (2010), 4.5TB HP MediaSmart server with 100,000 songs, 5) AT&T U-Verse STB, CE form-factor Media Center PC and 6 other networked PCs running TwonkyManager, 2 Sonos ZP80, Sonos S5 speaker, Apple TV (running XBMC), Roku Soundbridge, X-Box 360, Sony PS3, Kodak 10" Wireless Photo Frame, iPhone with PlugPlayer software, Sonos CR-100.
Location: San Diego
Contact:

Re: License key problems

Post by Twonky_Rick » Mon Nov 02, 2009 1:01 am

Hi Sante,

This should has been resolved. Just restart your server.

You can read more about this here if you'd like:

http://www.twonkyforum.com/viewtopic.php?f=24&t=6991

- Rick
Follow me on Twitter! mostlytech1
Checkout my blog: http://mostly-tech.com/

san
Posts: 65
Joined: Fri Sep 25, 2009 1:57 pm
AV Hardware: WD My Worldbook (WhiteLight Edition)
Location: Center Italy

Re: License key problems

Post by san » Mon Nov 02, 2009 7:36 pm

Yes i see,
seems work after restart but sometimes
i got a strange new message
'this licence is not valid for this server version'
???
as you know since you do issue the samsung
tv s bug on rel 5.x, I've to use 4.4.18 version
nas software.....with licence 5.x purchased key
i hope this not cause other twonky hangs
sante

Twonky_Rick
Posts: 3816
Joined: Wed Nov 19, 2008 1:59 am
AV Hardware: Samsung 650 Series TV (2010), 4.5TB HP MediaSmart server with 100,000 songs, 5) AT&T U-Verse STB, CE form-factor Media Center PC and 6 other networked PCs running TwonkyManager, 2 Sonos ZP80, Sonos S5 speaker, Apple TV (running XBMC), Roku Soundbridge, X-Box 360, Sony PS3, Kodak 10" Wireless Photo Frame, iPhone with PlugPlayer software, Sonos CR-100.
Location: San Diego
Contact:

Re: License key problems

Post by Twonky_Rick » Mon Nov 02, 2009 10:30 pm

Hi Sante,

Although we think we have resolved all of the license key issues from yesterday, If you'd like us to look into this issue, please send your license key along with the e-mail you used to purchase your license key to tmm-beta@pv.com. Thanks.

- Rick
Follow me on Twitter! mostlytech1
Checkout my blog: http://mostly-tech.com/

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