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License key problems

Posted: Sun Nov 01, 2009 7:05 pm
by Twonky_Rick
In the process of switching over to a new e-commerce provider this weekend, something happend to our license key validation server. This is causing all the key issues being reported today. We are aware of this problem and working on a solution right now. As soon as I have an update on this problem I will post it here.

We're truly sorry for this inconvienience.

- Rick

Re: License key problems

Posted: Sun Nov 01, 2009 8:13 pm
by san
Hi Rick,
in effect this morning i write to your technical assistance 'cause my server give the 'license used by other istance of the server" message since yesterday s evening.
The trick for all the forum, meantime you work for solution, is:
if your home router support the function, configure it to avoid the access to the internet from your twonky lan address

my linksys support this type of configuration, and so my twonky nas still works!
Sante

Re: License key problems

Posted: Mon Nov 02, 2009 1:01 am
by Twonky_Rick
Hi Sante,

This should has been resolved. Just restart your server.

You can read more about this here if you'd like:

http://www.twonkyforum.com/viewtopic.php?f=24&t=6991

- Rick

Re: License key problems

Posted: Mon Nov 02, 2009 7:36 pm
by san
Yes i see,
seems work after restart but sometimes
i got a strange new message
'this licence is not valid for this server version'
???
as you know since you do issue the samsung
tv s bug on rel 5.x, I've to use 4.4.18 version
nas software.....with licence 5.x purchased key
i hope this not cause other twonky hangs
sante

Re: License key problems

Posted: Mon Nov 02, 2009 10:30 pm
by Twonky_Rick
Hi Sante,

Although we think we have resolved all of the license key issues from yesterday, If you'd like us to look into this issue, please send your license key along with the e-mail you used to purchase your license key to tmm-beta@pv.com. Thanks.

- Rick