Error displaying album covers

igma · Post by **igma** » Mon Jun 13, 2011 11:07 am

TwonkyServer 6.0.32
Atom Homeserver (1.6GHz, 2GB RAM)
Windows XP Professional
Twonky is running as service

I can't exactly tell since when this problem occures. I'm using twonky server only for audio-files. Since at least one month all covers are displayed kind of disortet.

The coverarts are embedded in the files and also placed in every album folder as a file.
The problem occures with every device I try to access the files, also when accessing the twonky-webinterface.
I allready rebuild the database without any change.

If you need any more information please let me know.

Twonky_Rick · Post by **Twonky_Rick** » Mon Jun 13, 2011 6:57 pm

I have not seen this problem before but I'm checking with our engineers to see if they have a suggestion for you. If they do, I'll post it here.

UPDATE: Issue fixed in TM 2.0.7.11 which includes TS 6.0.35. This update should be posted here and on our forum around mid August.

- Rick

Twonky_Rick · Post by **Twonky_Rick** » Tue Jun 14, 2011 12:39 am

Christian thinks you may have one or more corrupted files in your server cache. He suggests you try to delete your cache. Please let me know if that works. Thanks.

- Rick

igma · Post by **igma** » Wed Jun 15, 2011 12:03 am

Hello again!

Thanks for your replay.

I deleted the folder "cache" within my db-folder. Unfortunately the coverarts are still disortet.

Best regards
Ingmar

Twonky_Rick · Post by **Twonky_Rick** » Thu Jun 16, 2011 6:48 pm

Would it be possible for you to send me a single song so I can try to reproduce this issue? If yes, send to tmm-beta@pv.com.

- Rick

igma · Post by **igma** » Thu Jun 16, 2011 11:41 pm

On it's way!

Twonky_Rick · Post by **Twonky_Rick** » Fri Jun 17, 2011 1:12 am

I did not receive it yet. I wonder if our spam filter intercepted it. You may need to change it's extension to something like .doc, so it's not filtered.

- Rick

igma · Post by **igma** » Fri Jun 17, 2011 1:35 am

I will post a smaller file and zip it.

Twonky_Rick · Post by **Twonky_Rick** » Fri Jun 17, 2011 4:10 pm

File received! I'll let you know when we get a chance to test it.

- Rick

Twonky_Rick · Post by **Twonky_Rick** » Fri Jun 17, 2011 5:41 pm

Good news. We were easily able to reproduce your issue and have created a support issue on this. To check on the status of this issue at a later date, ask me about mm-5045.

Thanks.

- Rick

igma · Post by **igma** » Fri Jun 17, 2011 11:59 pm

That's great!
I hope I won't forget...

Twonky_Rick · Post by **Twonky_Rick** » Sat Jun 18, 2011 12:16 am

If you forget, I'm sure someone else will remind me about it.

- Rick

igma · Post by **igma** » Tue Jul 19, 2011 5:28 pm

Found a solution for my problem:
I'm using Mp3tag to manage my ID3-tags. After upgrading to the newest version somehow the tag-format was switched to ID3v2.4 UTF-8. That caused the disorted coverarts. After switching to ID3v2.3 UTF-16 and re-saving all tags the coverarts are displayed correctly now.

Twonky_Rick · Post by **Twonky_Rick** » Wed Jul 27, 2011 10:57 pm

UPDATE: Issue fixed in TM 2.0.7 which includes TS 6.0.36. This update should be posted here and on our forum around mid August.

Twonky Forum

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