This key is already in use by another instance of the server.

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JeremyP99
Posts: 29
Joined: Thu Jan 01, 2015 1:10 pm
AV Hardware: Marantz M-CR510,
Technicolor Gateway router
Windows 7 Pro x64.

This key is already in use by another instance of the server.

Post by JeremyP99 » Thu Nov 22, 2018 5:00 pm

Error message appeared out of nowhere. There is no other instance, and it only runs on one machine. Restarting server makes no difference - so how do I fix this and get Twonky back?

JeremyP99
Posts: 29
Joined: Thu Jan 01, 2015 1:10 pm
AV Hardware: Marantz M-CR510,
Technicolor Gateway router
Windows 7 Pro x64.

Re: This key is already in use by another instance of the server.

Post by JeremyP99 » Thu Nov 22, 2018 5:19 pm

OK. On a Windows 10 PC downstairs, accessing the Music Server tells me my trial key has expired.

It is not a trial key. I have had it for a few years, and I paid for it.

MANAGE TWONKY SERVER LICENSE KEY tells me I have THREE instances running.

Bad bug preventing me from using a package I paid for.

Pissed off, frankly.

dracau
Posts: 1
Joined: Thu Nov 22, 2018 5:26 pm
AV Hardware: PC-Win 10

Re: This key is already in use by another instance of the server.

Post by dracau » Thu Nov 22, 2018 5:28 pm

Hello, I have the same problem… Any idea for resolve????

follio
Posts: 2
Joined: Thu Nov 22, 2018 7:39 pm
AV Hardware: Compute

Re: This key is already in use by another instance of the server.

Post by follio » Thu Nov 22, 2018 7:40 pm

Hello, I have the same problem… Any idea for resolve???? :( :shock:

n13ldo
Posts: 4
Joined: Thu Nov 22, 2018 8:27 pm
AV Hardware: Twonky running on Windows Server 2012 R2

Re: This key is already in use by another instance of the server.

Post by n13ldo » Thu Nov 22, 2018 8:31 pm

Me too. I was using v8.4.1 and updated to 8.5.1 about 30 days ago. Message on the TV saying trial license expired. Visited the server page to be greeted with this 'This key is already in use by another instance of the server' - NO it is NOT. Suffice to say license is correctly applied. Guess I'm going back to 8.4.1.

Riptide
Posts: 2
Joined: Thu Nov 22, 2018 8:31 pm
AV Hardware: Yamaha RX-A3060
Synology DS-418

Re: This key is already in use by another instance of the server.

Post by Riptide » Thu Nov 22, 2018 8:36 pm

Same issue here, running 8.5.1 without any issue, then this today - key is already in use by another instance of the server, I am only running it on a single Windows 10 PC !! Part of their site is down, the area where you can recover lost licence keys !!

n13ldo
Posts: 4
Joined: Thu Nov 22, 2018 8:27 pm
AV Hardware: Twonky running on Windows Server 2012 R2

Re: This key is already in use by another instance of the server.

Post by n13ldo » Thu Nov 22, 2018 8:51 pm

I've just tweeted to them @LynxTechLLC that something has gone awry with licensing.

smjohns1
Posts: 3
Joined: Thu Nov 22, 2018 10:39 pm
AV Hardware: QNAP

Re: This key is already in use by another instance of the server.

Post by smjohns1 » Thu Nov 22, 2018 10:41 pm

I am interested in a response on this also. My QNAP Twonky instance of 8.5.1 is also issuing this message when I only use this software on this one device. I have tried logging out and in of the licence server but no joy. Only stopped working today.

follio
Posts: 2
Joined: Thu Nov 22, 2018 7:39 pm
AV Hardware: Compute

Re: This key is already in use by another instance of the server.

Post by follio » Fri Nov 23, 2018 7:53 am

This morning I do not have the mistake anymore

n13ldo
Posts: 4
Joined: Thu Nov 22, 2018 8:27 pm
AV Hardware: Twonky running on Windows Server 2012 R2

Re: This key is already in use by another instance of the server.

Post by n13ldo » Fri Nov 23, 2018 7:59 am

Me too. Deleted appdata and a restart and it's working again. I don't like how connected this is to 'base'.

I don't mind an occasional license verification but 24/7 it seems, nah.

JeremyP99
Posts: 29
Joined: Thu Jan 01, 2015 1:10 pm
AV Hardware: Marantz M-CR510,
Technicolor Gateway router
Windows 7 Pro x64.

Re: This key is already in use by another instance of the server.

Post by JeremyP99 » Fri Nov 23, 2018 9:55 am

Hi - still have the problem, what did you delete from appdata - the full contents?

smjohns1
Posts: 3
Joined: Thu Nov 22, 2018 10:39 pm
AV Hardware: QNAP

Re: This key is already in use by another instance of the server.

Post by smjohns1 » Fri Nov 23, 2018 9:59 am

How do you get to that file on qnap?

n13ldo
Posts: 4
Joined: Thu Nov 22, 2018 8:27 pm
AV Hardware: Twonky running on Windows Server 2012 R2

Re: This key is already in use by another instance of the server.

Post by n13ldo » Fri Nov 23, 2018 10:03 am

JeremyP99 wrote:
Fri Nov 23, 2018 9:55 am
Hi - still have the problem, what did you delete from appdata - the full contents?
The entire folder including 'TwonkyServer' at:
'C:\Users\<username>\AppData\Roaming\TwonkyServer'

I kept a copy of twonkyserver.ini from that folder before the delete to save a reconfigure after restarting.

JeremyP99
Posts: 29
Joined: Thu Jan 01, 2015 1:10 pm
AV Hardware: Marantz M-CR510,
Technicolor Gateway router
Windows 7 Pro x64.

Re: This key is already in use by another instance of the server.

Post by JeremyP99 » Fri Nov 23, 2018 10:06 am

JeremyP99 wrote:
Thu Nov 22, 2018 5:00 pm
Error message appeared out of nowhere. There is no other instance, and it only runs on one machine. Restarting server makes no difference - so how do I fix this and get Twonky back?
Response from support - this fixed the problem
-------------------------------------------------

Luis Enrique Lopez Viera commented:

Hi Twonky User,

The problem seems to be caused by corrupted token file associated with your session.

Please follow these steps to fix the problem:

1) Open your main TwonkyServer configuration page (http://ip.of.your.twonkyserver:9000/webconfig)
2) Click on the 'License Key' button of the License Information section. This will redirect you to a page titled "Manage Twonky Server License Key".
3) In the License management page, de-authorize Twonky for the computer/device that is having the problem by clicking in the 'trash icon' that is located at the right side.
4) Restart TwonkyServer and login again with your Lynx Account information.

Let me know if this solves your problem.

As additional information for our investigation, please let us know what is your OS version (if you are running Twonky in a computer) or device model.

Best regards,

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