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register server button pop up is about:blank

Posted: Fri Mar 02, 2012 6:25 pm
by xpd259
when i try and register my twonky special 7 (linux) server I get a pop up and the pop up never loads
just displays about:blank page forever

how do i go about registering my server if I can't connect?

Re: register server button pop up is about:blank

Posted: Sun Mar 04, 2012 10:32 am
by marmotta
Same problem.... :cry:

Re: register server button pop up is about:blank

Posted: Tue Mar 20, 2012 11:22 pm
by Twonky_Rick
Try Firefox, if you haven't already. Make sure you don't have pop-up blocking software.

- Rick

Re: register server button pop up is about:blank

Posted: Tue Mar 20, 2012 11:44 pm
by marmotta
Now i have reinstalled twonky in manual mode (with zip file) and now work!

Re: register server button pop up is about:blank

Posted: Thu Mar 22, 2012 7:15 pm
by Twonky_Rick
We think this issue has now been resolved. Let me know if your still seeing it with TS 7.0.5.

- Rick

Re: register server button pop up is about:blank

Posted: Fri Mar 23, 2012 3:33 pm
by shellblaster
I got the same problem.

I'm using firefox and have disabled the popup blocker. No success.
Firefox is opens a new blank Window/tab.

Manual installation didn't solve the problem.

Any other suggestions?

Tks shellblaster

Re: register server button pop up is about:blank

Posted: Fri Mar 23, 2012 10:03 pm
by Twonky_Rick
Not yet, but I'm passing this info on to others.

- Rick

Re: register server button pop up is about:blank

Posted: Sat Mar 24, 2012 11:41 am
by saba01
Same problem

Ubuntu 10.04.4 LTS server
Twonkymedia server 7.0.5 special installed from setup package.
Chromium browser 17.0.963.65

Re: register server button pop up is about:blank

Posted: Tue Mar 27, 2012 4:09 am
by xpd259
maybe while you're at it you could explain to the tech people who answer emails the problem
I keep been told to reinstall and use my serial key. it's like they don't know the product they are supporting

I've even sent screen shots and I've been told that I should sign up on http://my.twonky.com/ but that still doesn't solve the
problem of can't register the machine to the twonky network :(


I've also tried Firefox and IE but both failed, I don't want to try the manual install as I've got the server working perfectly other then this one option and I've hate to break it as I don't have real access only ssh

Re: register server button pop up is about:blank

Posted: Tue Mar 27, 2012 11:32 pm
by Twonky_Rick
I've been told that we found and fixed the problem described above in TwonkyServer 7.0.6. TwonkyServer 7.0.6 is not yet available, but should be available soon. Once 7.0.6 is available you can update to the new version.

In the meantime, I'm told that you can solve the problem by installing the current TwonkyServer manually (use the .zip-file not the .sh-script). Before the new installation you have to go to /var/TwonkyServer (when executed as root) or to ~/.twonky/TwonkyServer (when executed as user) and delete the twonkyserver.ini-file.

These directions appear a little vague to me, so if this doesn't work for you, you'll have to wait until the official version of 7.0.6 appears.

- Rick

Re: register server button pop up is about:blank

Posted: Tue Mar 27, 2012 11:33 pm
by Twonky_Rick
xpd259 wrote:maybe while you're at it you could explain to the tech people who answer emails the problem
I keep been told to reinstall and use my serial key. it's like they don't know the product they are supporting

I've even sent screen shots and I've been told that I should sign up on http://my.twonky.com/ but that still doesn't solve the
problem of can't register the machine to the twonky network :(


I've also tried Firefox and IE but both failed, I don't want to try the manual install as I've got the server working perfectly other then this one option and I've hate to break it as I don't have real access only ssh
I'm looking into your issue as well.

- Rick

Re: register server button pop up is about:blank

Posted: Thu Mar 29, 2012 9:58 pm
by Twonky_Rick
Here is what I've been told.

1. You won't be able to enter your license key for Twonky 7.0 on Linux until TS 7.0.7 is released. (This was reported here earlier).

2. If you want to enter a license key for Twonky 7, you'll have to download a special version from here: http://twonky.com/products/twonkywindows/downloads.aspx

3. You cannot enter a license key with the version from here: http://my.twonky.com/user/download

- Rick