Twonky Forum

Hello

I write in the same post as yesterday. Why this post has been deleted?

On my MacPro with OS X 10.6.8 and Twonkyserver 6.0.37 installed, automatic rescan does not work. I set it on -1 and restart the server as recommended. Nothing happens and the message "please note that some of the applied changes will only become effective after a server restart" is always be shown - even after restarting Firefox and shutting down and restarting the server manually. I've de- and reinstalled twonky - no changes.

The changed rescan value is set again to 60 from -1 set by me and saved. But....also the rescan is not working after 60 Minutes. All changes in my folder structure cannot be seen in the twonky media browser!

The media browser (HTML) is another point. I've set the navigation tree to "by Folder". When using it i can see only 57 folders - but there are several hundrets available!!

I guess there is a generela problem with twonky configuration on my mac.

Any suggestions?

Thanks and regards
Stephan

It wasn't intentionally deleted. We had a server problem and had to restore our backup to get online. We lost several hours of posts as a result.

We're very sorry this occured and are taking steps to prevent it from happening again. Thanks for reposting.

- Rick

So it seems Twonky has forum server problems as well! Same issues here as well with the force quiet shutdown issue. When customers send you an email with their issues it would be nice to get some support here. I read alot of Twonky Mac users with issues and non responsive Twonky support. I contacted you as well and your advice was arrogant and not helpfull, so now i'm using this and other forums to debate your software and support team. I asked for a refund because your software is not working on MacBook(Pro) computers but you didn't won't to give me back my money. So i advice all Mac users not to buy your software!! I repeat: MAC USERS, DON"T BUY TWONKY SOFTWARE!!

You do realize that I'm trying to help you with your problem. Right? How many other sites can you go to an have a direct dialog with the Product Manager? Not many.

Since it seems you have an ax to grind I'll be happy to issue you a refund if you send me a PM with the e-mail that you used to buy the software. After the refund is issued, there will be no reason for you to post on this forum again.

- Rick

I gave Twonky the benefit of the doubt. But after two months and a second new version 6.0.38 the problems are still there!? You didn't offer me a refund earlier when i asked for it and did not tell me you are diggin harder into the problems. Why release a new versions if the known issues are still there? Who are you trying to please here. It's a shame i have to use this forum to get some attention. I think alot of Mac users have lost there trust in your software but won't speak up. When someone does you get a bit frustrated and you want to ban me from this forum? Now you feel how we feel!

I've send to support another email with the refund request. I already got a reply that they will look into it...

Any news to my problem(s)?

same problem here!scan value changes from -1 to 60 by itself..also i cannot change the individual navigation tree..it keeps reverting after every server restart!

TwonkyServer 6.0 does not support file system eventing for MacOS. When eventing is not supported TwonkyServer defaults back to timer-based scanning and uses 60 minutes as default. So what you are reporting is the expected behavior on MacOS. Last I heard we were planning to address this issue in TwonkyServer 7.0. If you want to test this you might want to look for the Twonky 7 download link in the myTwonky section of this forum.

- Rick