Cannot Obtain License Key

scottyblackspider · Post by **scottyblackspider** » Sun Feb 24, 2008 12:42 am

Hi. I purchased a lifetime upgeade license for TwonkyMedia a while ago. The latest version that I have been using is 4.2. I decided to go ahead and install the current build. However, it appears that there is a new registration scheme that requires a license key. I was never provided with a key. I tried using the tool on the main page to get a lost key, but my email address has since changed, so that does not do me any good. I also tried the change of address tool, but that rquires a current license key. Looks like I'm in a catch-22. I'd appreciate it if someone can assist me in obtaining a registration key for 4.4. Thanks.

Scott

mgillespie · Post by **mgillespie** » Sun Feb 24, 2008 11:01 am

You need to email support with your details to get the new key.

scottyblackspider · Post by **scottyblackspider** » Wed Feb 27, 2008 7:27 pm

How long does it usually take to hear back from support? I sent an email three days ago and have not yet heard back. Thanks.

Scott

scottyblackspider · Post by **scottyblackspider** » Sun Mar 02, 2008 2:24 am

Well, it's been a week and I've sent two emails to support, with no response. Quite frustrating...

scottyblackspider · Post by **scottyblackspider** » Fri Mar 07, 2008 11:14 pm

So nearly two weeks have gone by and still no word from support. My trial is now expired so I cannot use the current build of the server. Is there any trick that I should be aware of in order to get a response?

mgillespie · Post by **mgillespie** » Sat Mar 08, 2008 1:15 pm

I can't say why you are having trouble contacting them. It's certainy unusual.

Are you using the contact details here: http://www.twonkyvision.com/Company/contact.html

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